However my experience playing the game suggests that the biggest thing holding it back is the lack of player numbers - typically less than 20 servers with decent numbers of players on them. When playing on the servers it becomes clear that the split between "good" and "less-experienced" players is around 20% : 80% - nothing unusual about this. However the game itself gives so many advantages to the "good" players:
- Map knowledge
familiarity with weapons
familiarity with pickups
fluidity with aiming
If I am in a one-to-one with a newer player, with my health plus armour adding up to 200, then he has some sort of chance of fragging me. However, since I am fairly experienced, he has 100 health and no armour, and I wander around with health+armour kept above 500 all the time - in CTF the simplest thing is to just hop past and ignore him whilst ferrying the flag around, rather than waste time fragging him. Ain't no way he can affect me.

The result: with three or four "good" players, mixed in with 10 "less-experienced" players, the server is unlikely to have two "good" players per side, and games in my experience tend to be balanced perhaps 20%-30% of the time. Newer players get stuck playing a totally different game to the "good" players, making it HARDER for them to learn, and not having a fun time. Think about the names you see in the "long tail" of results - very few hang around long enough to progress and develop, and most drift off the scene.
Now I know we can all think of many times when a new player has shotgun-spammed us to death and recovered the flag just before we capped (grr), and this forum is populated largely by more-experienced players, so I expect my appeal to REMOVE some of the advantages for experienced players to be somewhat controversial

If you want to make the game more "pro", and end up handing even more advantages to experienced players, I think you really run the risk of losing up-and-coming players at even worse rates than at present. For me the priorities would be to decay armour and health faster (particularly armour as new players never pick it up and wander around with zero armour all the time!), and sorting out problems with packet loss and those weird choppy laggy moments (never have them with other FPS's). Oh and autokicking idlers, nothing more irritating than a 16-player server with 9 playing and no-one able to join 'cos you've got seven 666'ers! Oh, and ban that sexist anti-woman guy from the server browser please. And world peace - could that be implemented in Nex 3.0 please - at least as a server-side option?
And I wish you all a peaceful and happy Xmas.
V