I don't even play race maps, because I find them mind-numbingly boring. But it's pretty obvious that they are popular, and there are definitely two distinct styles that everyone here has acknowledged (Race and CTS). Race is for pure speed. CTS is more like a puzzle. It sounds like we're almost to a solution with this. Two game modes....but then divverent says....
Problem is, if we make CTS a separate game mode, we actually SUPPORT that style of maps officially, and thus must include such maps with the game. And that is what really should not happen.
...and I think that is a big mistake. Think of it as a rubix cube. Very few people could solve that thing, but it was very popular. Some people really like those type of games. Eventually, there were people who were able to solve the rubix cube, but with their eyes shut, with one hand, and within 1 minute...or something like that. You get what I'm saying.
I can think of two solutions for this....[1] Now, solving a rubix cube would be considered an "advanced" thing. I would consider most of these CTS maps to be advanced (at least the one mentioned in this thread). Maybe we should start to RATE these CTS maps on a 5-star scale for skill level. Some mappers could create some easier versions that could be included in the game.
[2] I also like Mastermind's suggestion....
What is needed are videos explaining(with words) how to complete these maps.
Another take on the same idea would be if there could be a "tip" feature that paused the game and explained something to the player, either in audio or in text. Then as someone goes through the map, if they stand in specific places on the map for 3-4 seconds, then a tip appears which explains how to complete that section of the map. Then the mappers would have to define these "tips" as entities in their map. It would look like a spot on the floor with a question mark on it.
Like if they keep falling off of the spiral staircase, then there could be a tip placed right before it that helps explain some ideas for completing that portion.