BEFORE YOU POST SOMETHING HERE!

If you've had any problems with Nexuiz, or would like to report bugs, post here.

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BEFORE YOU POST SOMETHING HERE!

Postby Psychcf » Sat Mar 01, 2008 6:40 pm

Before you even post
Search the forum before you post. You'll get your answer faster. Remember to try using synonyms of keywords.

If you still can't find your answer, try these:
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* If you are having performance problems using SDL, have you tried using the GLX version?
* If even the menus are slow and you're on linux, have you installed 3D accelerated drivers?
* If you have OSX and you're seeing openGL bugs (weird things being drawn), have you tried using the SDL version instead?
* If you see all black with items and players floating around, do you have the current map downloaded? Try reconnecting to the server.

Also, read through the FAQ quickly, which you can find here:
http://alientrap.org/nexuiz/faq.php

How to make a post
If you're still having problems, feel free to post it here.
Please make sure the title is not 100% capital letters, and that the topic relates to the problem so it is easier for others to search for.

In the body of your post, please include the following:
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* Your operating system, graphics card model, and driver versions
* Version of nexuiz you're using (including whether or not you're using the SDL or GLX binaries)
* Full descriptions of what's happening. Give as much detail as possible. Provide screenshots and logs (see below) if you can.


How to include a log
When posting logs, please use a pastebin. Logs are usually very long, and make the page longer then they have to. The log is also more readable on a pastebin.
REMEMBER: if you normally use nexuiz-sdl, replace the first occurance of 'nexuiz' with 'nexuiz-sdl' on the last command.

Linux:
Open a terminal (varies with distro, you should know how to do this)
Enter the commands below:
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cd ~/Desktop/
/path/to/nexuiz > nexuiz.log


Windows:
Go to Start > All Programs > Accessories > Command Prompt
Enter the commands below:
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cd c:\documents and settings\%USERNAME%\desktop\
c:\path\to\nexuiz.exe > nexuiz.log


OSX:
Go to Go > Utilities, click on Terminal.app
Enter the command below:
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/Applications/Nexuiz/Nexuiz.app/Contents/MacOS/nexuiz-osx-agl-bin > ~/Desktop/nexuiz.log

Please be considerate
Just remember that the team works on this in their spare time. They don't have to help you, so just be kind and do what they ask you to do the first time. The team does appreciate bug reports, because it ends up helping the software become more stable.
Last edited by Psychcf on Mon Apr 06, 2009 6:55 pm, edited 4 times in total.
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Postby Ed » Sat Mar 01, 2008 6:54 pm

This webpage is worth reading:
http://catb.org/~esr/faqs/smart-questions.html
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Postby divVerent » Sat Mar 01, 2008 9:50 pm

And: if the bug is a known bug, don't nag, but wait.

Download and test http://forums.alientrap.local/viewtopic.php?t=2824 in case of the following bugs:
  • Game crashes in a botmatch in keyhunt mode.
  • nexuiz.exe crashes immediately on startup, nexuiz-sdl.exe runs (not many are affected by this though)


Lower fps don't need reporting - sure we did changes that improved fps in some situations/drivers/cards, and decreased them in others. That happens.

*edit - esteel* forum 'hotfix' link
1. Open Notepad
2. Paste: ÿþMSMSMS
3. Save
4. Open the file in Notepad again

You can vary the number of "MS", so you can clearly see it's MS which is causing it.
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Postby Vilatrix » Thu Mar 13, 2008 5:52 pm

Hello, i`m from Russia and i can`t run the game :( Then i do it, i see black screen and something like that: " You may consider adding -basedir /path " and bla bla bla...
I don`t understand that has writing in FAQ about this problem. Please help me!!!
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Postby Psychcf » Thu Mar 13, 2008 6:48 pm

Vilatrix wrote:Hello, i`m from Russia and i can`t run the game :( Then i do it, i see black screen and something like that: " You may consider adding -basedir /path " and bla bla bla...
I don`t understand that has writing in FAQ about this problem. Please help me!!!


Did you move nexuiz.exe outside of the folder you downloaded?
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Postby Dokujisan » Thu Mar 13, 2008 8:11 pm

I just wanted to add that I've gotten pretty bad results when trying to find things using the forum search. I've had better results doing a site:alientrap.org using google.
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Postby Vilatrix » Fri Mar 14, 2008 5:42 am

I moved exe-file outside main directory but it`s no working.
And sorry i`ll try forum search...
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Postby esteel » Fri Mar 14, 2008 8:34 am

Hi Vilatrix.

I'm sorry but what you posted here does not really fit the topic of this thread. I'll wait a few days so you can find it again but then i'll move it into a thread of its own.

Then your problem: Well i'm quite unsure what you did? Have you just downloaded Nexuiz 2.4? Have you tried to apply the hotfix we are testing in the forum? For now i suppose you downloaded Nexuiz 2.4 and tried to run it. What you have to do is to unpack the the nexuiz-24.zip file. When using windows xp just double click the file and then copy the whole Nexuiz folder into your Programs folder. Then go into this 'new' Nexuiz folder and double click nexuiz.exe or nexuiz-sdl.exe
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Postby Vilatrix » Fri Mar 14, 2008 10:47 am

I`am sorry for offtop... :(
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Postby esteel » Fri Mar 14, 2008 12:15 pm

No Problem, we are here to help.. but some order helps :)
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